Policies
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Cancellation policy
If you need to reschedule, please do so by emailing at least 72 hours before your scheduled appointment to keep your booking deposit. (Rescheduling is allowed one time only.) Deposits are a non-refundable fee taken at time of appointment booking.
Canceled appointments or appointments rescheduled less than 72 hours before the scheduled appointment will result in forfeit of the booking deposit. Additional appointments will require a new booking fee. Additional rescheduling will require additional booking deposit. Deposit is deducted from appointment total.
Please read our policies and FAQ section BEFORE booking an appointment. If you have any questions please email questions to BEFORE you book your appointment.
Late appointment policy
This is New York. Stuff happens! Please plan your travel to account for any subway, traffic, or weather conditions that could make you late. Clients who arrive more than 15 minutes late for their appointment will be asked to reschedule, resulting in the forfeiture of their booking deposit and requiring a deposit to reserve a new appointment. If I do take a late client, be aware that the appointment time will be shortened and this can affect overall results.
Missed appointment policy
Missed appointments will result in the forfeiture of your deposit. Reschedule no less than 72 hours before your booked appointment to avoid a missed appointment (rescheduling is allowed one time only). Additional booked appointments will require a new booking deposit to reserve your new appointment.
REFUSAL OF SERVICES
We reserve the right to refuse service to any person for any reason at any time, before or during an appointment. This includes clients who refuse to follow the COVID safety policies.
Healed results
Healed results will vary with each individual client . We have no control over what occurs during the healing process. Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal results. Additional charges will apply.
Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. Please refer to our FAQ section to see if the services we offer may be beneficial to you.
